Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone XR sound not working during the call

During a call, I am having difficulty hearing my callers. The volume is as high as it can go. I’ve cleaned the phone and finally reset it completely. Still there is a lack of volume.

Technical issue when people ring me

For the last week, whenever someone rings me, they get feedback and hear their own voice. When I put my phone on speaker, it's fine. Any ideas on what the issue could be?

Resolved! sim not provisioned

Hi.I have upgraded my tablet to the new samsung s21 ultra which came today. The sim i have used for my phone says sim not provisioned . i cant do a sim swap as it says on some of the threads as i dont have the tablet anymore. cant get through to 02 a...

Resolved! SIM card activation

I’ve had a SIM card replacement as my last card broke, however the new card gets no service at all and so I can’t receive the activation code to start the new sims activation, as it’s a text message. Any help would be much appreciated.

Order conformation

Applied for pay sim only pay monthly, I received an email saying order received and it was being sorted but not heard anything since.Is this normal. Been around a week.

Resolved! 2nd SIM slot

Hi,Wondering, If I upgrade and get a dual SIM phone, using SIM 1 for my 02 account.... Is SIM 2 open to using my work number which is Vodafone, or is SIM 2 also locked to the 02 network? Thanks

Resolved! Upgrade offer

I am looking to upgrade from sim only to pay monthly. I was just wondering if I could get best deal if I talk with customer service or is it the same which I can see it myself online/app?

Phone delivered to wrong address by UK Mail 02 now making me wait till they find it - not my problem

So, as an existing O2 customer I took out another pay monthly contract, with overnight delivery which was due yesterday. Didn't get any delivery info checked online and it said delivered at 11.18 but it wasn't long call with customer services and the...

Resolved! Amazon prime

How can I get rid of the Amazon prime extra that I’m paying for?

Resolved! Airtime account

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

O2

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