Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do I know if my account is still restricted due to late payment?

I was in a situation the past months where I paid my bills late and my account got restriced due to late payment but now everything is settled and paid. The situation now is that I can't seem to send sms and use my data. Does this mean that O2 haven'...

Resolved! I've had money taken from me after agreeing to defer payment

So back in Jan I rang 02 to discuss and arrange a deferral payment of my monthly bill due to me losing all my earnings because of covid, 02 agreed to this and said that the payments would start from mid May. Today I just had a bill payment of £277.15...

Mid contract price hikes

Who is tired of mid contract price hikes? Its not all about the money, it’s about agreeing a price when you enter into a contract and expecting that price to be the price you pay for the duration of that contract. No other services I subscribe too or...

Resolved! military discount

How do I activate my military discount?Thank you

Resolved! PAC - URGENT NEEDED

I have multiple accounts on my account.I need my PAC Code for them.I cannot message 65075 due to this reason.When I do message the number 65075 or 85075 with "PAC" or "INFO" respectively, i get: Hi, it's O2. You've got multple numbers under your acco...

Resolved! 3 year contract

I have 5 months left on my IPhone X 3 year contract ,if I pay the phone off will I also have to pay the airtime contract off as well

Resolved! Change billing address

I'm trying to change my billing address but not sure how I do it. Also would like a paper bill to be sent out to new address once I've changed it.

New 02 customer sim issues

Hey there,I'm new to 02 as of last week and had all sorts of issues with my new phone set up.Previously it appeared sim 1 not provisioned now it appears the sim is not under any network and my new tel number given and previously number are not found....

Resolved! Additional SIM?

I'm looking at purchasing a power monitor that can send SMS alerts. I'm an existing pay monthly customer, so just need to add another SIM to my account for the power monitor. No data needed. In myO2, I cannot see an option to add a SIM, nor when in t...

Credit check

I’ve been waiting since Thursday morning for credit check how much longer do I need to wait

O2

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