Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I've been cut off and need to speak to someone.

I've been cut off, and I am unable to pay my bill. I need to speak to someone but I live alone with no landline, and due to the pandemic, I can't mix households and use other peoples phones. Live chat service isn't popping up for me and the options a...

Resolved! Unlocking barriers on my device

Can i unblock barriers on my o2 settings if so how do I do it?

Mobile data update failed

Phones got no signal and it’s saying mobile data update failed

Resolved! Bill upgrade

Hi, I have upgraded my phone and was wondering about billing. I have upgraded to a contract phone whereas before I was only paying for the tariff, will my old bill be replaced automatically or do I need to do this? If I need to remove the old bill, h...

Resolved! Deposit

Hello.. I wanted to make an order for a phone wich the upfront cost it was 69.99£ .. then after I placed the blue button .. they asked me for another £425 wich I didn’t paid them .. but the £70 has been taked fromMy account .. and I want to get them ...

Invalid sim - reasons

Hi, I woke up one morning this week to an alert of 'sim failure' on my phone and then it has said invalid sim ever since. I spoke to o2 on Wednesday and they have sent a replacement sim out to me. Apart from feeling like my left hand has been removed...

Resolved! Trying to get account removed

So I had two phones one went back cause it was faulty I've been on live chat 2x now and both times they have said it will be 24 hours and your account will be removed and you will get a text message heard nothing and both accounts are still there

Resolved! Paid bill but showing overdue on My o2

I have paid my bill a few days ago but it is still showing that the bill is overdue on the app. My online banking shows that the bill was taken from my account however o2 have still cut my services off. No data calls or texts etc

Resolved! Ending contract early

Can I end my contract early by paying off device plan

Resolved! 0844

Is it possible to upgrade your plan to include calls to 0844 numbers?

O2

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