Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing to payg but keeping a device plan

HiI currently have a monthly contract, I pay for the device and then for the airtime etc.Is it possible to stay with my device plan but cancel my airtime contract and change it to payg instead?Thanks

eSIM sign-up to add to existing Pay Monthly Account

I purchased a Samsung Watch 3 LTE (4G) for which I now require an eSIM with a data tarriff and sign this up and add to my existing account. Cx service advised me to do this online but there is not the option of specifying a SIM-only data contract as ...

Services suspended calls barred?

Have paid my airtime bill yet I can't make calls etc? Wont even let me phone customer services

sms texts I do not recognise

I have received a text from O2 this morning to say that I have sent sms messages and will be billed extra for them, I do not know what has happened as I am not aware I have sent them and do not recognise the number I have supposedly sent them to

Resolved! I've been cut off and need to speak to someone.

I've been cut off, and I am unable to pay my bill. I need to speak to someone but I live alone with no landline, and due to the pandemic, I can't mix households and use other peoples phones. Live chat service isn't popping up for me and the options a...

Resolved! Unlocking barriers on my device

Can i unblock barriers on my o2 settings if so how do I do it?

Mobile data update failed

Phones got no signal and it’s saying mobile data update failed

Resolved! Bill upgrade

Hi, I have upgraded my phone and was wondering about billing. I have upgraded to a contract phone whereas before I was only paying for the tariff, will my old bill be replaced automatically or do I need to do this? If I need to remove the old bill, h...

Resolved! Deposit

Hello.. I wanted to make an order for a phone wich the upfront cost it was 69.99£ .. then after I placed the blue button .. they asked me for another £425 wich I didn’t paid them .. but the £70 has been taked fromMy account .. and I want to get them ...

Invalid sim - reasons

Hi, I woke up one morning this week to an alert of 'sim failure' on my phone and then it has said invalid sim ever since. I spoke to o2 on Wednesday and they have sent a replacement sim out to me. Apart from feeling like my left hand has been removed...

O2

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