Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issues with a galaxy s21+

Hello I've recently upgraded and switched to a samsung galaxy s21+. I have two problems with it, one of which is hardware, the other just me needing instructions. i tried contacting o2 with live chat twice already, but each time i was told that the t...

Resolved! two mobile numbers on bill

When I switched to O2 I was supplied with a sim with a mobile number associated with it but I brought my old number with me, so the O2 number no longer exists. However, it is still showing on my account. I can't find a way of getting rid of this othe...

My name has changed on my account but not in the O2 ?

I change my name, my online account has my new name however the O2 app still has my old name

Resolved! Subscription Disney plus

How to cancel Disney plus subscription after free trial. Apparently only possible via o2

Resolved! Payment management

Does anybody know how to get through to payment management team!? I’ve rand the number so many times and all it does it ask if I want my bill sent as a text then cuts me off!? I’m desperate as I don’t want to get cut off but can’t pay half my bill th...

Resolved! Do I need the new sim I have been sent ?

Just upgraded from an iphone 11pro to a 12 and o2 have sent me a new sim with the phone, although I am keeping my numnber the only difference is the iphone 12 is 5G so do I need the new sim sent to me or would the old sim be 5G ready ?Thx

suddenly stuck on h+

been using 4g tethering flawlessly as internet for months since i've had this sim and suddenly 2-3 days ago its been stuck in h+ with speeds from 500Kbit to 2.5Mbit, tried restarting, reinserting sim, switching to 3g/2g. it did go back to 4g yesterda...

02 happy to loose 4 lines !!

Cant believe 02 are happy for me to move 4 lines away from them worth £100+ per month (2 pay monthly with phones & 2 SIM onlys). 02 Offered me a great deal over the phone a week ago for 3 of the 4 lines on better terms and lower cost which is now 'no...

Resolved! transfer

Hi All, I've recently transferred to O2 onto a pay monthly deal. I provided my PAC code at the point of purchase in order to keep my old number. I have received my new SIM however this is still listed as a new random number and my original number/old...

Resolved! Cancellation

My contract ends soon how do I cancel so I can go somewhere else

O2

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