Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Deactivation Change

I received a notification today about an order for a Deactivation Change. However I have not made any orders recently so do not know where this has come from. It has no upfront costs but does include a monthly cost. Please can someone inform me what ...

Cancel Disney Plus

I would Like to know how to cancel an add on off my O2 bill

Resolved! Out of bundle charges

I’ve just had a text that says : Just confirming we've now removed your out-of-bundle charges reduction . what does that mean?

O2 open NHS DISCOUNT

Hi, I bought a new phone last week and was told that I could apply for a 25% discount off my monthly bill as I work in the NHS. I have completed the online form and it has bounced back stating that there has been a problem with my application, as my ...

I have lost my SIM, and I want to cancel my sim

Hi, I have lost my O2 SIM. I want to cancel it because I realised I don't use it, but I can't without a verification code send to my number. Please can I cancel the SIM.

Resolved! I need to pay a bill

My number is associated to another my o2 acct. i need to pay the bill for the number Edit - Thanks for your help.

Scam phone call

Hi, I have just received a call from O2 offering 20% discount on my bills. He had an Indian accent and it sounded very foreign in the background although the number on my screen was 01416287103. I decided to push for a bit more information like his n...

Phone

I ordered a new phone yesterday and the 30£ has been taken out but I can’t find any confirmation of delivery

Cancel [removed]

I am unsure why I have this number and what the monthly bill is for. I cancelled contract for Sim only with Volt and I cancelled contract for galaxy watch. Pleaee help me get this cancelled as I am paying for a number I do not use! [mod edit: as this...

Can't remember my number

This month, I had to verify my identity by using a code that would be sent to me number ending [removed] for account number [removed].The account was switched from Virgin and I just had it as a back-up in case I lost my phone. Unfortunately I have lo...

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