Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong tracking number

Hi, I just got a email saying DPD has my o2 order and a tracking number. The tracking number given has already been used, as in DPD say its an o2 order from 2020 and isnt for my postcode. The status of the order hasnt changed on my account. So im ver...

Resolved! Order processing

Hi!I ordered the iPhone 12 yesterday.At the end of my order it took me to a page that said my order is processing, it may take up to 24 hours and this may delay the delivery of my order.I’ve received all the emails with t&cs and pre-contract agreemen...

Unexpected Bill: Red27 Mobile Ltd

HiWe have seen 2 charges on our daughters phone each for £3, 6 June and 13 June. How do we block this payment? We think it might be a fraud.Thank youNH

Resolved! Data Roaming

Do you get charged if you have your data roaming on in the UK?.

O2 network doesn’t work abroad (Italy)

Hi,I’m in Italy for work and after a sim swap the network stopped to work properly.I tried everything ( APN, network reset, phone reset etc.. ) but nothing to do. Please helpHelp me please

Resolved! Getting calls from numbers similar to mine

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the girl said she was returning a call I just made to her (which I hadn't) and then I told her I had not called her and she said OK no worries bye.Thinking...

Resolved! Contract

I’ve just signed up for new contract Sat 15th (new customer) I’ve had all the t&cs emails and one with mobile number on. Does that mean I’ve been accepted also still can’t log into myo2 app is this normal

Resolved! E-SIM pack

I want to order an e-SIM pack for my current number. I am currently abroad so cannot visit a store. So how do I do this?

Resolved! Delivery by DPD

I know DPD aren’t taking signatures I/D for deliveries just a photo on the doorstep is this applying to phone upgrade deliveries with o2 as well

Resolved! Device plan

My phone has packed up and I have been given one after someone else upgraded. Can I pay off the device plan, but keep the airtime plan. I have 12 months left on my contract. I dont want to upgrade or pay for a phone I no longer have. I'm happy with t...

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