Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Slow internet

I just bought a new 02 sim card, the internet is incredibly slow... I have checked the network coverage in my areaI have restarted my phone.I also use the phone for hotspot internet, if that helps.My phone is IMO S2 Verve Connect 4GAny help would be ...

Resolved! Hi

Do 02 send out welcome letters when taking upgrade out ? I've been with them some time but can't remember if they do I only wanted things via email

Resolved! My phone%20updated,%20now%20it%20has%20frozen%20and%20I%20cannot%20use%20it

My phone Samsung Galaxy S20FE has updated and it has now frozen and I cannot use it in any way, cannot even turn it off, what can I do ?

Resolved! Poor network coverage

Hi. . .I hve just come back to O2 after a short stint with Sky mobile (They piggyback off O2).My network coverage is worse than with Sky and also when I was previously with O2. My phone is a Galaxy S10. I'm now wondering if I have ordered the wrong s...

Resolved! Amending order details

I've ordered a phone but the wrong address is showing on the order (old account address). How can I change this and make sure that the phone is delivered to my home?

Airtime contract

Hi, I am new to all this. I have just bought a mobile Hotspot. I was advised in the shop to take up an offer of buying the device for £11 a month and free unlimited data for three months (Total of £33) and then £36 a month after that for airtime. If ...

Resolved! new order

just placed an order paid £230 deposit but had no confirmation of order ?

Resolved! Cancelling Extra

I have only just noticed that we have been paying for Disney+. When I go into the app to look at the “extras”, it seems very easy to add something but impossible to take something off. This Disney+ was a total con and we were never able to access it ...

Resolved! Pac code

My phone will not send a pac message to 65075

Resolved! Missing sim card

Hello, I've ordered a new phone which has been delivered. But the new sim card has not been included in the order. This was selected in my original order. Is there any advice or contact details for this?

O2

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