Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove content lock

Can you take my Content lock off plz

Resolved! 4G on 5G sim

Hi, I’ve just upgraded and been sent an I phone 12 with 5G sim. There is no 5G in my area so I currently have no network and can’t use my phone away from WiFi. Is there a way I can use the phone on 4G? I have altered the settings in data roaming and ...

Resolved! New SIM receiving nuisance debt collection texts

Hi there.I unboxed my new Samsung A8 tablet today and inserted my new SIM for it as it comes with a data allowance. Straight away I had a text from Lowell's the debt collection agency addressed to someone else to get in contact with them about arrang...

Resolved! Travel in Canada

Hi. I'm travelling to Canada next week. Due to the COVID situation I have to stay in close contact with the Canadian authorities to make and receive calls to update them with our COVID status. I'm aware of O2 travel. My question is: if I don't opt in...

Cancelled SIM Contract In Time But Receiving Bills

I signed up and cancelled a sim card contract within a few days of receiving the sim and within the grace period. I have the chat transcripts and confirmations from O2. Yet about two weeks ago I received a bill for a full year of service. I called th...

Resolved! Pay device plan in full

Can someone tell me how I do this? Can’t do it on the app and have tried several times on the phone and get stuck in bill payment

Resolved! Data

Is anyone having trouble with mobile data on iPad recently ?

Resolved! All of a sudden no signal on iPhone 12 Pro Max

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

Resolved! Sharing data

Hi,I am currently paying for 2 'pay monthly' contracts, one for myself and one for my daughter (both in my name as she is a minor). My plan has 100GB data, and my daughters has 3GB. We want to share my data allowance as she regularly reaches her limi...

I think O2 is becoming a scamming site.

I recently bought a Samsung Galaxy Book Pro and was promised free Samsung Buds. Then I got an email asking for my receipt which I sent, then another email asking me for proof of purchase date which I sent but still no Buds and no word from O2. Been t...

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