Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

0800 198 1355

My granny received a text offering a £5 a month sim only deal. The above number was the one she phoned to organise it. She said it seemed legit but after shed given her bank details they hung up and she's concerned she's been scammed. I can't find th...

Resolved! How am i meant to add an extra on my mobile internet account?

I'm trying to add an extra onto my mobile broadband account. The problem is for this to happen o2 need to authenticate my identity through text; however my ipad which the mobile internet account is used with can neither receive or send texts. Any ide...

PAC transfer time?

I got my pac from three and phoned O2 yesterday morning. I provided them with the pac and all other info but have not heard anything back, no text message indicating when the transfer will take place and they said to expect an email but have not rece...

Resolved! New Contract - Port Question

Hi, I started a new contract with O2 at the weekend. I received the new O2 sim and activated it today. At the time of application, the O2 website had the option of supplying my PAC from my current provider and I did this. Do I need to do anything els...

Have I been accepted for my contract

Hi I got email legal documents then click here but I don't see any things to sign confused here

Resolved! New iPhone; can I just swap the SIM?

I've bought a new iPhone 12 Pro MAX to replace my iPhone 6s. I'm currently on Pay Monthly; can I just put my existing SIM into my new handset and carry on? I believe that the two handsets take the same (nano) SIM TIA

Resolved! child account

Hi there, at the moment my 15 year old is on my personal o2 account and I pay for her iphone bills and insurance. Her dad is no longer giving me maintainance and instead giving her an allowance. Is it possible for her to take over the payment or woul...

Resolved! pay off phone contacts

Hi I trying to pay off phone contact but it won’t let me so need ur help

Resolved! Unknown transaction on credit card

Have a debit in my credit card bill for £60 - it appears as : SP ONLINE CO 02I have no knowledge of this paymentHas anyone else had anything like this?

Resolved! Keeping my number

Hello, I have tried to keep my number from pay as you go to pay monthly as O2 have sent a new SIM. However it just says 405 not allowed? Anyone know what I've done wrong and how to remedy? Also I only have 17days until my next bill date, although I h...

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