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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Device will not come back on

My device is two days old and tonight it has gone off on its own and will not come back on its a Samsung A12. Has anyone else had this problem and is it best to go to a store to sort this matter thank you

Williams1 by • Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Resolved! new samsung note 20 ultra

hi,i order new phone but didint get any info when its will be deliver. o2 shop out of stock, but order been done... so how long i need to wait for my new phone? i am waiting for 10 days allready....

hedeny20 by • Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! Monthly bill

I’ve tried to pay my monthly bill but it’s not working

Resolved! Replacement sim

How can I order a replacement for a lost sim for free. During the pandemic the stores aren’t open and neither are the live chats, I don’t have any other o2 sim card.

Kaykay1 by • Level 1: Joiner
  • 952 Views
  • 4 replies
  • 0 kudos

Resolved! Itemised bill

I’m trying to prove I made a phone call to a particular number this bill cycle (9th June onwards but I can only find last months cycle any ideas please

Charged £222 for a FaceTime call. Given no warning, nothing!

This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that a...

Billing14 by • Level 1: Joiner
  • 2586 Views
  • 9 replies
  • 0 kudos

Resolved! App not working

I tried to long in on Snapchat and it keeps kicking me out and I have done everything I have and I have reset the phone but it works on other devices

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