Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Boostbox Activation

My sister has very poor signal where she lives (BH22 8SA), this means some calls and important text messages from her bank do not come through quickly. I suggested she ask O2 for a Boostbox but she was told they would only provide one if she was a Bu...

Resolved! O2 Disney+ free extra demanding payment in D+

Hi, Took a 12mo SIMO offer in Feb with free Disney+ for 6mo. Since May, it's saying in the Disney+ account that the subscription is over (it still works). It's now repeatedly emailing saying the subscription period is on hold as payment unable to be ...

Resolved! just tried to start a contract

just tried to complete a contract and payed the up front fee £30,and also a paid a £450 deposit for some reason ended up as £480 and the site tells me, sorry something went wrong and now i have lost over £500 as they have taken the money and not rele...

Resolved! Remove connection from Family Plan

Hi, I’m Francis. I am the lead connection and have two additional connections. I am thinking of removing one of the additional connection from my Family Plan and let that person transfer the connection to his own name. Can anyone confirm that this is...

Resolved! Deactivating voicemail

Does anyone know how to deactivate voicemail please?

Why has my phone gone offline

Why has my iPhone gone offline? How do I get back online? Lila

Resolved! Replacement sim card

Water damaged sim card, how do I get a replacement?

Resolved! How to get a PAC code?

Hi how can I get a Pak code to go to another network

Resolved! Number not transferred

I transferred to O2 last week. I provided my old mobile number and PAC code from my previous supplier and asked that the number be transferred to my new O2 SIM. I have installed the SIM and the phone works but the number has not transferred. I cannot...

Resolved! Ordering my new phone

Hi i am trying to order my upgrade however when I get to the last screen to complete the order it says they will text a code to my phone to verify my identity. The phone I currently have won't turn on or charge or do anything so I can't access the ve...

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