Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct debit

Hi, the assistant in the shot set up a direct debit for me but it didn’t come out of my account and I had to make the payment manually. And on the app it says that I have a direct debit set up. Please could you advise? Thanks.

Paying my bill

I’m trying to pay my bill and access my account but the restrictions are not allowing me to receive message so now I can’t pay my bill

Fraudulant

Fraudulent charge on September bill

Lost Sim

Hi, I’ve lost my o2 sim and require a replacement if possible please? I can’t ring from my phone as I don’t have it please can this be sorted asap thanks,Anna

my new order

Hi. i never received an email from o2 about my new order. Just want to check the status

Upgrading & o2 recycle

I am about to upgrade to the new iPhone 16. As part of the upgrade I am recycling my iPhone 15. As it’s a 4 week wait for my iPhone 16 can I hold onto my old phone until my new one arrives other wise I will be without a phone for 4 weeks?