Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! device plan

trying to get hold of statement showing i have paid off device plan cant use my o2 or app since i have now left o2.

Submit PAC

The only way I could find to submit my PAC code was a lengthy online form which I completed on Monday. As I understand it the number should have migrated yesterday but there has been no word - either to say they've got my Code or to say it's being ac...

Resolved! When I upgrade my phone...

My phone stopped working yesterday and theres no way of getting back into it. I have found a new phone I would like to upgrade to and have it in my basket but want to ask a few questions before I go ahead. 1. I have logged into my O2 account and have...

recent calls

Hi There used to be a place where you could view your recent call log and text messge log under recent usage , does anyone know where it has gone

Resolved! Upgrade

If i upgrade my phone to a new device will i still have to pay my £15 a month sim only deal?

How to keep my number when I get a new phone whilst staying on O2

I am about to change my old iPhone 6S , as my contract is finished, for an iPhone 11. How do I keep my existing number and terminate my existing account and start a new one.

Resolved! Change Billing Address

After signing into My 02, When I try to change my billing address the resultant address is a mash up of my old address and new. I have search for my new address by typing in the house name and post code. This gives me one resulting address. The resul...

Resolved! Free wireless earphones with A52

HiI purchased my A52 when the promotion of free wireless earbuds was on .However, I have never received these and was wondering if I will receive them now ?

Resolved! Can I change my mobile number mid-contract

I was setting up a PAYG phone for a relative, and brought a Vodafone SIM card as was unsure if it was needed.Vodafone had already sent them a sim and number, so they don’t need the one I brought.I looked at the phone number and I’d like to make it my...

Resolved! Over charged payment

I've been charged extra for purchasing things off of itunes which I do not own an acccount

O2

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