Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swopping Sim cards

Hi I am wanting to get another o2 contract but keep my current contract - I understand I would get a new number / Sim card if getting an additional contract phone, but question is could I swop the sim cards from current phone to new phone and new pho...

"Sorry your call cannot be continued"

I've been unable to call numbers in Ireland since yesterday. The problem began in the UK, and today I'm now in Ireland and the problem is continuing. I'm constantly getting the message "Sorry your call cannot be continued. I've also tried calling the...

Resolved! I want to turn off voicemail

I want to turn my voicemail off. I dial the number and it doesn't work. I spent 17 mins on the phone to customer service and it is still on. Please help

Failed Credit Check

Hi. My credit check for a monthly contract keeps being declined for unknown reasons. At first it was because I was not on the electoral role. Now I am registered so that shouldn’t be an issue. I tried again to be accepted for a monthly contract and w...

Not receiveing emails

Not receiving emails but everything else ok

Wifi Calling and Call Divert

Hi all, Just joined o2 and having a nightmare already. Why do o2 make things so complicated? First problem. iPhone SE and iPhone SE 2020. Both on latest firmware. Tried to activate wifi calling, got message to contact o2 to enable feature. Registered...

Calls UK > Guernsey and Guernsey > UK

Hi, I would appreciate some clarity on Guernsey costs as I have contradictory information from chat and customer service call. I have an O2 12 month Pay Monthly contract.Plus, it seems to be asymmetric.When I called, I was told calling Guernsey from ...

iPad

Pls can you let me know the most cost effective way to get an iPad pls? It’s for my child so doesn’t need to be a new model.

Resolved! Direct debit taken but bill was zero

We have recently moved out of the UK and I cancelled my account with O2 back in June. I paid a final bill in July. I received an email the first week of August to say my August bill was zero 'nothing to pay', but today I see that the direct debit has...

Resolved! overdue

I received an email about overdue of my payment on my account.I put some money in my account this morning so I can pay now.I need to phone them but I left UK so I can’t call them.Should I just wait for the next withdrawal?

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