Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Just started a new contract, lost my phone but no insurance - what do I do!?

Just started a new contract, lost my phone but no insurance - what do I do!? I am devastated, does anyone know what I can do????

Resolved! I need to talk to someone about my billing, I'm just going round in circles and that's the worst

How do you get hold of an actuall person, this is a joke, gurus don't understand anything, the text thing does compute...help need a human operator please

Resolved! Cancellation

My contract ended on may ‘21 I am abroad now and have to pay horrendous roaming fees.how could I cancel my contract ?

Resolved! Spend cap

Hi how do I change my spend cap?

Resolved! Bolt on

HiCan someone please explain one off bolt on, is it one off ? Or will it be recurring every month?.

Resolved! Abonament

Hello, I bought a new phone on the buymobiles website, I'm in the o2 network I have a monthly subscription of around £ 16 After I bought the phone I got a new phone number and now I have 2 subscriptions at o2 Please cancel my old contract but leave t...

Resolved! Monthly Bill

Hi, I was told my direct debit for my phone contract didn’t happen this month, and so paid off my airtime bill via the app (same card details). The direct debit is still showing up on my bank account and O2 app, and wanted to know what to do if I am ...

Adding Apple Watch to plan

Anyone else experience issues getting your Apple Watch (series 6, WiFi and cellular) connected to your phone/account. New customer to o2 and experiencing appalling customer service, with conflicting information as to how to add the Apple Watch to my ...

Sim pin forgotten

I have locked my sim how do I get back on

Resolved! Data bolt on refund?

I accidentally bought 1GB on the wrong bank card, is it possible to refund it/ charge the other bank card?

O2

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