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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! payment difficulties

how can I get help. because I have to self isolate. I cannot afford to pay October's bill. trying to get help via 02 is next to impossible. any advice

mahuto by • Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Broken Samsung A21

Hi there,I turned my phone off as normal last night turned it on this morning and it is just flashing I can’t even force it to turn off . Which when I googled for an answer it told me to do. I would like a new phone sent out at no cost to myself at y...

Vivien1 by • Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Pay my device

Hello if I pay device plan what happens to my air time plan

Neil45 by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 13

I just upgraded to the iPhone 13 but it’s so much smaller than anticipated. I wanted to know if it’s acceptable to use the 14 day cancellation period to swap to the pro max? Just need advice from anyone who’s done similar. Is it straight forward or a...

Resolved! HUAWEI P30 DOESNT READ SIM CARD

Hi there about a week ago my Phone stoped working I been to a O2 store to find out why my monthly pay is right its been out of my ACC and i do t have any fees to pay, The Phone doesn't READ any SIM CARDS and it says MOBILE NETWORK is not working.. Pl...

Ricardo12 by • Level 1: Joiner
  • 886 Views
  • 3 replies
  • 0 kudos

Resolved! Can I set up a payment plan for unpaid bill's?

Having a tough time with money and I'm paying for two sim contracts, I'm wondering if there is a way to pay the current debt in installments, and if so how can I do this? Many thanks.

Stone by • Level 1: Joiner
  • 1755 Views
  • 1 replies
  • 0 kudos

Resolved! Account shut off after payment arrangement

New jobI recently started a new job and because I've had to pay out for uni from and stuff I was tight on money. I called the payment team to make sure that I could explain myself and come to some sort of agreement. It was arranged for me to have my ...

Fspixer93 by • Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Resolved! Rip off charges

How has my son's phone got two £30 charges from Sony when the contract was set up it had payment limits, also why is it impossible to contact o2?

77PJ by • Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos
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