Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late landing charge.

Hi I am being charged a late landing charge but I haven't been abroad or called anyone abroad. I want to know why I am being charge this.

Resolved! Tariff

Trying to find out how to change my tariff when I try and change it it says it’s going to start next month but idk

Resolved! Contract

Hi, I want to upgrade one of the phones on my account and swap a number over. Is this possible?

Resolved! Sim swap trouble

Hello! I have had to get a new sim with my new tablet upgrade however I do not have the old sim as it was lost with the tablet it was in and now I can't do a sim swap because the identity check messages go to the old sim. I've tried contacting O2 thr...

Resolved! Using in Euro zone

I'm going on holiday to Portugal do I need to inform O2 of this so I can use my allowance over there?

Resolved! Pay my monthly contract off

Is it possible to pay all my payment off as my my o2 app isn’t working for some reason

Resolved! Bill paid phone still not connected

Hi o pains my Bill for my phone yesterday but still have been reconnected help?

Resolved! Debit collection letter for Ipad

First time posting here, so I have a couple of iPads, phone and Apple Watch on contract with 02 been a customer for over 10 years. I’ve been working away from home for about 2 Months and a half to get home too fined out I some how missed a payment, t...

My mobile number has stopped working and its literally impossible to speak to someone

My number is showing emergency calls only and it is not possible to find live chat on o2 website and obviously i cannot call off my number. At a total loss.

What's going on with o2 Phone Accessory's.

On Monday, I placed an order for 2 items to be added on my next month's bill. I did this over the phone and everything went fine. I was told to wait around 3 to 5 working days or next day. However I haven't received an order confirmination and it's n...

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