Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End contract

Hi I have a contract due to end how do I cancel it

Resolved! I have 3.99gb of data but no Internet!!

The app and account page both agree that I have 3.99Gb of data left. Yet I had a text this morning saying I had run out of data and ever since I have no Internet over 4G. Very frustrating!! Have switched phone off for 10 mins and on again to no avail...

Resolved! Payment date change

I am currently paying my monthly bill on the 25th of each month and I would like to find out how I could change that date to make it sooner if possible

Resolved! No data left

Good afternoon I have run out of date for the month and have no internet when I’m out,can I get more please?

Resolved! Sim only deals - my current deal is no competitive.

I can get 15GB for £8 pcm from Vodafone. Currently paying double that with you. I would like 26GB but should not be paying more than £20 pcm.

Resolved! Number transfer- lost service

Hi, Have had nightmare trying to firstly get esim activated and even though PAC was on application, have had to keep pushing to get a number port. That was scheduled yesterday and old SIM lost service in the morning, as expected, but O2 sim lost serv...

Resolved! Online Order Never received or refunded

I placed my order online and paid the £30 upfront on the 3rd September 21. I was told it would be ready to collect the following day but is wasn’t. After going to the store for 5 days in a row to collect my new phone, it never arrived nor was it show...

Resolved! Number migration

Apologies in advance for my lack of knowledge. Daughter always had a pay monthly contract on her grannys account. She has now got one of her own. We want to keep/migrate her old number. Having no luck with 202. Can we do it via the o2 app? I have sav...

Resolved! 12 Months Contract

Dear O2,ı have been using O2 top-up since 1 year. I would like change My tariff. I need min 250GB data and unlimited speak. My budget for each month 20£. İf you have a packet for me, I will stay O2. if you dont have a packet for me, I will left O2. S...

Resolved! New Customer

I've received an email asking me to pay my bill. Isn't payment taken by Direct Debit?

O2

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