Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I change date of direct debit

Hi I’m just wondering how I change the date my phone bill comes out my bank thank you

Resolved! Robbed Blind

Traveling with work in India, i was in need to make a call and check some locations online whilst out of wifi, so i turned my roaming on and added the travel bolt on, didn't check if india was included, for a 10 minute call and almost zero date o2 no...

Resolved! Spend Cap

please set a £0.00 spend cap on both (personal info removed) and (personal info removed) accounts

Resolved! Still waiting for new device

My new device was due to arrive last week no phone call or email from o2. It took me all day to get hold of someone to find out there’s a 2 week delay I get you are going to get delays but you would of thought o2 would contact you to advise of the de...

Resolved! DHL text

Recently ordered the Galaxy S21 Ultra and it was set to be delivered to a store I chose, earlier I got a text from DHL saying it will be delivered on Friday 17th September. Does this mean delivered to the store I chose or to my house as the DHL text ...

Resolved! Do i have to call to cancel?

Hi all, I've been with o2 for 16 years now but its time to move on. Got a great offer from virgin media and its 20 quid cheaper than I pay now and i can upgrade after 12 months. Thats one aspect I found o2 have really spoiled the last few years. Firs...

Resolved! sim upgarde

hi, im about to upgrade my sim to a new device and new sim. not to sure wether my current sim will be cancelled straight away after i place my order or until i activate my new sim it will still be on . because i use my phone for work and need to make...

Resolved! How do I cancel my monthly tariff

Hineed to cancel my monthly tariff as have found a much cheaper tariff else where. How do I do this? thanks

Resolved! Contract length?

I have a phone on a a 3 year contract, I am 2 years into the contract. If I pay off the 'Device plan', does that mean I am free to cancel and move to another network? Or will I have to complete the 3 year term? TIA Dave.

Resolved! Spendcap

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

O2

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