Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Oops something went wrong

I tried to make a purchase online to add this purchase onto my current o2 account, I had a error message “oooops something went wrong” when the payment was processed. They is sufficient funds in the bank and my credit is very good has as anyone else ...

Resolved! 5g

Daughter has a 5g apple phone, and shes just got the contract in her name. Bar having issues with number migration, the sim card that was given to her for her own contract says its 4g. Can she still use this or does she need a 5g sim?Many thanks in a...

Resolved! Samsung flip

My phone is failing to send text messages ...sometimes they send sometimes they don't? I just got the new samsung flip, don't know if there's something I should be doing?

Resolved! Topped phone up and changed tariff - no minutes/data or text been added

Hi, I changed my tariff to £15 a month and I have paid for it and it has not been updated for my credit?

Airtime discount

Hi i have been with 02 for a very long time i currently have 3 monthly contracts and 2 PAYG sims with them however i dont think that i am getting any airtime loyalty discounts discounts i have seen this advertised for each additional contract taken w...

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Resolved! Copy of invoice

Hi,I need to get a copy of the invoice for my recent phone upgrade please. Can someone help me get one?Thanks

Resolved! Overdue bill

I recently renew my contract and somehow the direct debit has been disabled and my bill is overdue I tried to pay and I did also I have the reference number of the payment and I really need the data back so I can call

Resolved! Apple Music

Hi all. Upgraded my SIM yesterday which included a 6 month free Apple music subscription. How long does it usually take to receive a redemption code via email or text message?

Resolved! Change billing date

Hi, I would like to change the date that my O2 bill is taken from my account please?Many thanksCorrine

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