Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! pay monthly phone

hi i would like to start paying for a pay monthly phone but i have a problem i dont have a driving licence yet and i only have a photo of my passport so i was just wondering if u would accept that or do i have to bring in an actual proof of identity

Resolved! Activate new sim with old number

My son got his number moved to another o2 sim afew weeks back and it still has not data or calls

Why are upgrades more expensive than taking out a new contract?

Im at the end of my contract and I'm looking to upgrade but the monthly cost of an upgraded contract is around 10% more than the same specs (phone, data, minutes etc) when looking to buy a new contract. Why is this? You would think it may be cheaper ...

Resolved! How do I change date of direct debit

Hi I’m just wondering how I change the date my phone bill comes out my bank thank you

Resolved! Robbed Blind

Traveling with work in India, i was in need to make a call and check some locations online whilst out of wifi, so i turned my roaming on and added the travel bolt on, didn't check if india was included, for a 10 minute call and almost zero date o2 no...

Resolved! Spend Cap

please set a £0.00 spend cap on both (personal info removed) and (personal info removed) accounts

Resolved! Still waiting for new device

My new device was due to arrive last week no phone call or email from o2. It took me all day to get hold of someone to find out there’s a 2 week delay I get you are going to get delays but you would of thought o2 would contact you to advise of the de...

Resolved! DHL text

Recently ordered the Galaxy S21 Ultra and it was set to be delivered to a store I chose, earlier I got a text from DHL saying it will be delivered on Friday 17th September. Does this mean delivered to the store I chose or to my house as the DHL text ...

Resolved! Do i have to call to cancel?

Hi all, I've been with o2 for 16 years now but its time to move on. Got a great offer from virgin media and its 20 quid cheaper than I pay now and i can upgrade after 12 months. Thats one aspect I found o2 have really spoiled the last few years. Firs...

Resolved! sim upgarde

hi, im about to upgrade my sim to a new device and new sim. not to sure wether my current sim will be cancelled straight away after i place my order or until i activate my new sim it will still be on . because i use my phone for work and need to make...

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