Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Open

I fill in the information for my o2 open discount but I keep getting emails back saying something is wrong/ missing (even though it’s not) I’ve phoned the helpline but they said they can’t help, I’ve emailed but no reply. I want the discount code as ...

Resolved! Sun swap

I’ve just received my new phone and sim to activate the sim swap do I text 2020 from my old phone or the new phonethanks

Resolved! Cancel

Hi I was looking to cancel this pay monthly contract XXXXXXXXXXX [mobile number removed by mod]

Resolved! Sim card

I got a phone on contract , it has been 15 days and I still haven't recieved my sim card. My data on my pay as you go has now run and I can't call anyone either. Yet my bill for the contract has come out today even tho I didn't use any of the data or...

Resolved! I dont get why my monthly payment went up by £4

my monthly payment went from £29 a month to £33.24. I know it should go up at the rate of inflation but surely the rate of inflation hasn't went up more than 10% this year.

Resolved! Change payment date.

I wish to change my payment date.

Resolved! visual voicemail spam messages

I get several spam texts a day from O2 repeating the same notification that my number doesn't support visual voicemail. I have not asked for and never used vvm. Phone is pixel 4xl. Can this be stopped?

Resolved! Credit not appearing on my account

I should have £405 credit on my account but I cannot see anything showing on the app or my o2 section

Resolved! Bill paying for AirPods

I pay monthly for my AirPods, but is there away of paying the remaining cost off now?

Resolved! Default my account in error

HiI had contract in 2019 and I cancelled that contract within 10 days but charged me full year payment I called costumer service team and they refund me but than they put my name on credit record as a default and now I applied for mortgage and declin...

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