Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! An odd sim swap?

I’m thinking of getting a newer phone for my daughter, she’s currently got the iPhone 7 so I was thinking of giving her my 11 pro max and I’ll get a new 12 or 13 and add it into my account as a linked phone (if thats possible). My question is can I j...

Resolved! Prepaying my bill

Hello! I am student so get a student loan every 3 months (Roughly). Can I prepay my phone bill in advance by making a payment that equals my average bill for 3 months? That way I dont have to worry about it so much. For example, if I pay £130, would ...

Resolved! Getting network up and running

Recently lost my phone. Got the sim cancelled on Monday,. Today upgraded phone and got a new sim with the same number transferred. Have the bars showing access to network, but not able to make or receive calls yet. How long does it normally take for ...

Resolved! About my number

Hello I was just wondering when will my number be transferred over to 02 ?

Resolved! Re-connection Time?

I paid my over due phone bill and started the process of re-connection over 25 hours ago. Why has it still not been re-connected yet?

1 week later, sim is not working still

I am at my wits end...1 week ago exactly, phone was stolen. That evening I reported it stolen, sim barred - fine. Next morning, I upgrade my sim to an o2 refresh plan, get a new phone, I was told to give 24hours for my sim to work. 24 hours pass, I h...

Resolved! O2 Travel Inclusive Zone bolt on issues fixed?

Hello Community ,I'm travelling to Canada in the next month or so, and have a Sim Only tariff that includes the O2 Travel Inclusive bolt on showing in my account, hence, should have inclusive roaming whilst I'm there. Now, my question after checking ...

Resolved! Faulty replacement phone

My original iPhone 12 Pro Max was faulty and because I’m disabled and CANNOT be without a phone I was sent a replacement phone! However this phone does not seem to hold its charge for any length of time

Resolved! GPS SIGNAL UNSTABLE

Why is GPS signal always unstable? It gets lost while driving.

Resolved! Contract end

I want to make sure that when my contract ends 27th November it will actually end. I was with Vodafone before being with O2 and i remember I had to actually call up and cancel my contract, it didn't automatically end on the date it said it ran to. Do...

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