Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number not transferred

I transferred to O2 last week. I provided my old mobile number and PAC code from my previous supplier and asked that the number be transferred to my new O2 SIM. I have installed the SIM and the phone works but the number has not transferred. I cannot...

Resolved! Ordering my new phone

Hi i am trying to order my upgrade however when I get to the last screen to complete the order it says they will text a code to my phone to verify my identity. The phone I currently have won't turn on or charge or do anything so I can't access the ve...

Resolved! how to reset security questons

how can i reset my security questons

12 month contract - payment declined Revolut

Hi, Does anyone know if O2 will take a Revolute Mastercard for payment of a pay monthly account? I've just tried to do this twice without any luck. I use this card all the time for small payments and never had a problem so it would be strange but not...

Resolved! Please cancel recent order

Hi I have recently just placed an order for a Iphone 12 pro max for 3 monthsCan I please cancel this order as I'm no longer interested on it. Please issue my 30gbp refund thanks. Kind regards, Kevin [mod edit: please do not post personal information ...

Resolved! Disney plus

How do I know when the 6 months free of Disney plus will end and I’ll start being charged? When I try to manage the subscription it just sends me to my airtime bill with no information. Thanks

Unable to upgrade after being disconnected in error

Hi, when trying to change my tarriff to sim only last year there was a mistake by o2 that meant I was receiving incorrect bills for a much higher amount, it went on for months and when the incorrect bills weren’t paid I was disconnected. O2 accepted ...

Resolved! How much is my bill

How much is my bill and can I set up a paymet plan

Resolved! contact number%20for%20%2002

How do I obtain the number to contact 02

Resolved! Email

I need to change my email . AOL have stopped sending emails. My new email is - **Personal info**. With reference to mobile number **Personal info** and the last account charge of 21.86 on 28 June 2021. I have paid this on 29 June 2021 but on checking...

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