Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sending email to non-eu country

How can I send email to an Office in Sri Lanka

My account

Hi, when is my renewal date please

Mobile hotspot

My mobile hotspot is not working properly, it keeps cutting my internet access off after about 20 minutes of usage. There are only 2 devices using the hotspot in my area. It used to work fine, but is now doing this for the past 2 montt try ha or so.

Resolved! Phone stolen

Hi my phone been stolen how do I get a new SIM with same number sent out to me

Resolved! port number from other carrier to O2 Sim only monthly

I need to port my old number over to an O2 Sim ony monthly number that I order recently. It does not give me the option for that number to do it in MyO2. How can I proceed please?

I’m in France can’t get signal

In France no signal

Extra with switch up

I got 6 months of prime back in April when I got the S24U and I had used my switch up in July to get the Fold6 and had chosen prime as my extra again but the extra hasn't been extended and is expiring I'm October. How do I correct this

Cancelling a monthly rolling contract

I had a direct debit with O2 for the monthly rolling contract. I called O2 early August to inform them that I was cancelling the DD as was leaving the UK for good. Agreed to pay the final bill (and did). I left the UK about 6 weeks ago but have just ...

Change of Mind policy(Bought Instore)

Hi so I took out a device contract Instore. Am I able to return this within the 14 day cooling off period?

Resolved! Cannot cancel Disney to use extra with new plan

Ordered and await iPhone 16. Part of deal is Disney as an extra feee 6 months. Can’t select it as can’t see it to cancel current subscription paid for as an O2 extra that followed same offer when taking out monthly plan last year for iPhone 15. have ...

O2

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