Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Top up

How do I top up my data if my set date is yet yo reach?

Resolved! keeping phone number but transfer of account

good afternoon! I would like to take over the payment of my phone on a sim only deal from my parents to myself whilst remaining with my current phone number! please call on ************ [Mod edit: Please do not share personal details as your posts ar...

Data issues yet I’m on unlimited

Hey! I recently upgraded to new phone. My o2 account online is saying I have no data left but I’m on an unlimited plan!!! I tried the conversation on o2 app but they do not understand. Anyone else had this since upgrading??

Resolved! Switch Up

How does Switch Up work for phones with long delivery times? I want the 16 Pro Max but there's no delivery expected for 3 weeks at least. If I pay the £1.00 up front fee, go through the motions etc, will O2 expect me to send in my existing device now...

Cancelling my sim

Hi guys just wanted some help I cancelled my sim/contract today and I was wondering if I needed to pay anything. I do have a contract for a phone that im nearly a year into and its already paid off but its got 2 years and 4 months left and my sim say...

Resolved! Renaming numbers on my account

I have 2 numbers on my account, for some reason the 2nd number has my wife's first name but both numbers are in my name so how do I rename the other number with my name

Final bill

I got a pay monthly phone October 2020 I believe and I gave my 30 day notice a month ago. I only have around £50 left to pay on the phone. I am getting billed my normal amount on 25th. However my 30 days notice is over today so what will my final bil...

Resolved! Need a replacement SIM card

Please can I order a replacement sim card

Full bars. Yet no internet and can’t make calls.

Hoping someone can help. I am on o2 pay monthly customer. I have two sims, one I use and one my Aunty uses. I have an iPhone 15 pro max. She has an iPhone SE. I’ve also tried my sim in a google Pixel 7a in case it was an iOS issue. If we’re at home t...

Order update

Hi just wondering is there any news on my order as can’t find anything on the app or site

O2

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