Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change direct debit date

I would like to change my direct debit date to the 25th of every month please

Resolved! Credit check

I am not an o2 customer and never applied for o2 contract, I have recently been billed by o2 and a credit check run against me by o2. Who do I speak to about this or who do I contact to resolve this.

Resolved! New contract

Hi I applied for a contract and was sent all the emails legals documents and the then an email saying we’ve received your order ur all set and it say I have a never email in 24hours still not got an email and it been 48 hours. Can any one please help...

Resolved! Mail not fully synching

Hi! Hoping someone can help please. Noticed my new iPhone 12 not synching properly with my outlook. I delete on phone and it doesn’t delete on my outlook account? Then I went in to something on settings and done something and now I’m not getting emai...

Resolved! payment dates

I'm trying to find out if I can change my payment date, but everytime I phone I'm not getting an option to speak to anyone

Resolved! How to port my previous mobile number after planing pay monthly device plan?

I have opted for monthly device plan from O2 and I got the order confirmation as well. Because of new contarct i have got new mobile number with O2, But I would like to switch my previous number to O2 instead of new mobile number. Is there anyway I c...

Resolved! Kept charging after cancellation

I phoned o2 in august and cancelled my payments as I don’t use my iPad anymore. it’s now November and I’m still being charged. After phoning for the 3rd time to cancel they still have no “notes” saying I’ve ever phoned to cancel so it’s my word again...

Resolved! Sim

I have a Samsung Galaxy 21s, but I only have one sim, in it, I thought I required two

Resolved! Paying a late bill online

Somebody needs to fix the online payment system cause I’m trying to pay a bill I didn’t enough money for and it fails online all the time at the card security code area and doesn’t let you type anything in so the bill can’t be paid.

Changing my phone number on my account

Hello, I am currently on a SIM only deal with 02. I want to move over my personal number from another provider (VOXI), fair enough I know this is possible. What I have an query with is, I want to put my old number onto 02 pay as you go. Is this possi...

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