Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2nd purchase failing

I was able to order a PAYG simonly contract for one of our family devices but when trying to complete the second i am now getting the purchase declined or at least its failing at the last screen when placing an order. Anyone know the reason for this?...

Resolved! Defence discount service

I’ve just taken out a new iPhone and I am trying to add my defence discount service as I have a card as I am an ex forces. It’s asking for pay slips or email address which I haven’t got as I’m not in the forces anymore, how do I get this discount app...

Resolved! Phone bill

Hi! I keep getting a text from o2 that my payment for my phone is over due.this is not the first time and I’m getting annoyed! I already set up a new direct debit like 2 months ago through a phone call and still getting this kind of message. Why don’...

Resolved! Active sim

Hicant active my o2 sim

Resolved! Sim deals

Why do I need to order a new sim to qualify for the 10gig pay monthly deal? I am currently paying £10 per month but get only 7 gig on my current sim. What’s the reasoning behind this? Thanks

Resolved! Adding new device

hello I've just got an upgrade earlier this month and I've noticed that 02 have a Microsoft Xbox series S available for pay monthly contract, I'm wondering is it possible to get this as pay monthly as I've seen online that you can only have 1 device ...

Resolved! How long on new o2 sim before i can port number

I have a new o2 sim which i got for the volt benefits but my current sim with Virgin contract dosent expire until Jan. Will i be able to port my number over then or is there a time limit on porting over?