Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPad not receiving text

Hi, am looking help .. my iPad is not receiving texts. Yesterday was on the phone to 02 for an upgrade on my account.. they told me I would receive a text to iPad but have not received anything. Tried to link the sim number to the iPad and then says ...

Resolved! No 3/4G on new SIM

I’ve just moved from EE to a Sim Only deal with O2, my texts and calls are working but I can’t use any mobile data. The symbol shows I have 3G but nothing loads on any page. I’ve tried calling 202 but they can’t divert me to the right area and just h...

Resolved! Cancel a order

Does nobody ever reply I'm the chat I want to cancel my upgrade order has it stated in stock. Surprise surprise when I placed it it's now saying out of stock and I'm moving house next weekend

No phone for 3 weeks, 2nd sim sent, sho ws network bars but won’t make/receive calls or text msg’s.

After upgrading my phone, did sim swap, old sim stopped working new one didn’t work. Contacted 02, turns out new phone was faulty but sim worked in my old phone. 24 hours later this sim stopped working aswell. Contacted 02 sending new phone (having t...

Resolved! Why has money come out of my bank account when I’m not with O2 anymore?

I was told my direct debit will be stopped yet money has still been taken out. kindly cancel the direct debit and return the money that was taken out today!

Resolved! O2 took money from account even tho I paid!!

so after a pretty intense 72hours the O2 app finally gets fixed and I then pay my airtime and device... but the they go ahead and take out a further 30.00 x2 which comes up on my bank statement as pay as you go, even tho I'm on pay monthly so they to...

Resolved! Ordered a tablet and set up account but now says out of stock

Hi I recently set up an account to get a pay monthly samsung tablet for our daughter. All the order went through fine to then receive an email a few hours later stating it was out of stock so trying to source one. Does this mean I will still receive ...

Resolved! Charge for free upgrade

I am really annoyed at 02. I went onto myO2 app and saw I could get a free upgrade before the end of my contractI followed it through and received my new phone but 3 months on got a bill for over £200 because I upgraded early!I was asked for proof li...

Resolved! Spend cap

I want upgrade my a send cap

Resolved! Stolen phone

My phone was stolen

O2

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