Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238797 Views
  • 2 replies
  • 2 kudos

Resolved! Keeping my number

Hi i am trying to do the online form to move my number over to o2 from giffgaff but it keeps rejecting it saying this message We?re unable to identify & proceed further with your request as the details provided in the form is mismatched on our system...

Pi1 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Resolved! How to check accessories payment

I recently bought headphones from o2 monthly, and after about a week of using them, I haven't had an email or anything show in my o2 app when my payment for them is or if it has been payed.

RG by Level 1: Joiner
  • 468 Views
  • 1 replies
  • 0 kudos

Resolved! Number porting

Hi, I received my new phone yday, having given my PAC code on Friday.my number was due to port today - it shows as my number on my o2 app, when I call my number I get an o2 answerphone…but I can’t receive calls or texts.iMessage and WhatsApp work fin...

Betty35 by Level 1: Joiner
  • 1586 Views
  • 5 replies
  • 0 kudos

Resolved! No Sim Number and no network

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying ...

Kayn by Level 1: Joiner
  • 520 Views
  • 3 replies
  • 0 kudos

Black Friday Discounts

Yesterday I upgraded to an iPhone 13, 128GB, Unlimited tariff, which the website shows comes with 'up to £144 discount' when you pay the least upfront and take a 36 month contract. Yet the device remains the same price on each tariff, and no discount...

yajpeg by Level 1: Joiner
  • 551 Views
  • 3 replies
  • 0 kudos

Resolved! Not able to call out

joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! I filled the keep my number form online and still I cant receive messages and receive call if am been called o...

Zain by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos

Resolved! Awaiting order

Hi I upgraded last week to a Samsung s21. On website it says in stock but now been waiting nearly a week as they say awaiting from supplier?? Anyone any clue on this?

Bobster76 by Level 1: Joiner
  • 467 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring my number to O2

I joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! Very disappointed trying to contact O2 to transfer my old number, no support at all O2. Anyone could help me...

NM123 by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel an addition to my contract for a tablet

Hello, I have been an O2 customer for a while, we have a family deal. Recently when I added my husband for a new phone, as part of the deal, I also got a Samsung tablet with a phone number, for myself. I have had it for less than 6 months and I truly...