Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! bolt on free tariff

i have just taken out an upgrade and with it i can have audio books or disney, i choose books but want to change to disney, can i do this ? i havent entered audio books yet.

Resolved! how to cancel insurance

I can't find anywhere on the o2 website as to how you can cancel insurance - is it there?

Resolved! Why can't I see my previous 2 bills ?

Hi, I joined o2 3 months ago (paid my third bill today on a 12 month sim only) and can now only see this month's bill and can't see the last 2 months. Also, when getting my SIM card, I was told I could upgrade either 3 months or 6 months into the agr...

payment unsuccessful

hi I've been having trouble making payments for the past few months, both online and over the phone... every time i try to make a payment i get told it was unsuccessful.... there is money in my bank... and i have contacted my bank, who say that they ...

Resolved! Paid my bill but showing unpaid

Can anyone help my bill airtime is showing unpaid and my device showing paid. I have made both successful payments and bank also confirms payment has been made but is only showing one paid on my 02. Help please as don't want to be out of pocket

Resolved! Last bill payment & details of breakup

I am leaving O2 network after contract period got over. I have ported my number.So I am unable to login or enquire regarding bill & details.I dont know customer care email , i tried calling customer care - but the auto-menu tries to find my details b...

Resolved! O2 Pay Monthly Roaming Data issue

I have purchased a sim-only deal with O2 and have an issue with strange roaming changes. When I travel abroad (Qatar in this particular instant), every day I get data charged for strange 2kb or 3kb even though data is fully switched off. What could b...

Resolved! Paying off contract

If I pay off the remainder of my contract can I upgrade straight away ?

Resolved! Why can't I reserve in coming call

Iv paid my bill everything was working OK this morning now nothing at all

Blacklisted/barred brand new iphone 12 Pro Max

So I upgraded a few days ago with O2 online and the sales advisor gave me a deal. I was told I will get the phone next day but then o2 emails me and says they are out of stock. Then I get the the phone and pop the sim and no signal. I thought it id d...

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