Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237625 Views
  • 2 replies
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Resolved! Bought a refurb Apple Watch

Hello there! I bought an apple watch series 6 rose gold and it arrived today. However i have put it on charge but it will not turn on. Does anyone know how I go about a return please

Resolved! Covid Discount call and text

I received a call from "O2", (or was it?) saying that they wanted to give me a discount because of Covid and received two texts while talking to them. First one was a warning about calls asking for codes, then another text with a 6 digit number to ca...

Alexw1 by Level 1: Joiner
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  • 4 replies
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Resolved! Cancelling contract or changing to sim only

So I've had conversations with O2 about my situation, I got arrested and the police took my phone's, I gave them passwords. One of my phone's was dismantled clearly on purpose as I had given the right passwords for EVERYTHING and they have cheapskate...

Unhingxd by Level 1: Joiner
  • 771 Views
  • 1 replies
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Resolved! No Singal, no Wi-Fi Calling and no O2 customer services

Hi, New O2 customer, on SIM only plan from 26th Nov and had nothing but problems ever since, and unable to get in contact with O2 via:1. Phone (only accepting calls for emergency sitations or fraud - or when I have tried 7 times today, after being to...

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Resolved! O2 have stopped my service?

I have paid all my monthly bills up till now but o2 has stopped my sim from working, meaning i cant make or receive any calls or texts, nor can I use mobile data. On the app it says my bill is paid. When I called to make a payment (Just in case) it s...

NHDott by Level 1: Joiner
  • 474 Views
  • 1 replies
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Resolved! Long process time

I placed an order almost 2 weeks ago and I still haven’t received any emails regarding the dispatch, does it normally take this long or do I need to go to an O2 branch and discuss it with them?

EK14 by Level 1: Joiner
  • 292 Views
  • 1 replies
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Resolved! Changed tariff - Lost signal

I have upgraded my tariff this morning and kept my existing SIM. However since I completed the upgrade I have had no signal. I have tried removing & re-inserting my SIM and rebooted my phone but this has not worked. There was no mention that I would ...

DavidB286 by Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos