Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Activate Sim

I've been sent an o2 sim but I cant seem to activate it. My previous sim has already been cancelled and the new one isnt active so I seem to be stuck unable to call or receive texts.

Resolved! Blue light card

Hello I recently signed up for a new contract and I was told I could use my blue light card and get 25% of my airtime.I am struggling to find where to process this?

Resolved! Fraud

On Monday I started receiving emails fromO2 on an email address I own but never use. Someone has ordered a SIM card in my name using my email.I have received 7 emails from O2 regarding this new mobile number culminating in a bill this morning. I have...

Resolved! Free disney+

HiHad an e mail yesterday from o2 offering me free disney + for 6 months as a Christmas gift. Just to text disney to 21500. When i try the text will not send, anyone else had this issue?

Resolved! Bolt on

Hi, today I put a friend on my hotspot so he could purchase a bolt on for his o2 device but it somehow allowed him to add it to my account for which I have bo need for extra data I have 250gb allowance more to the point he was able to do so with no p...

Resolved! O2 travel

As usual the scam that is o2 travel has started for me again.Arrived in Indonesia on business 4 days ago. Am in quarantine so ONLY using hotel wifi and have switched off data roaming.Checked my account and have already been billed for 17th,19th and 2...

Resolved! How long will my new sim take to activate

How long does it take for my new sim to activate I rang yesterday afternoon it's still not done

Resolved! About billing

I changed my payment dates to 15 th of every month and ots saying payment be took on 2 January I don't get payed to 15 th of every month reason I changed it

Resolved! Order processing

Hi I’ve ordered a phone to be delivered tomorrow and had all the emails which are the 4 legal documents the pre contract credit, the pay monthly terms and conditions, phone plan consumers credit agreement, and key information for o2 refresh and also ...

Resolved! Tablet came but no sim in the parcel

Can’t find a way to contact o2 themselves I ordered a contact tablet with data plan and no sim was in the package? Does it come seperate? Although been 4 days since delivery of tablet. Anyone help please?

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