Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spending cap

I don’t have a spending cap but it won’t let me pay by mobile phone bill, it keeps saying ‘you do not have enough credit for it, please check your account balance’? I don’t understand

Resolved! Bringing old number

Hi AllI have just transferred from Virgin to get the volt benefits.I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.I rece...

Resolved! Missing Order

Ordered a new phone on the 8th Jan, said in stock and was due to be delivered to me today (11/1). DPD status still showing that it's on route to local depot. Been like that for 24 hours. Now saying due for delivery tomorrow. 12/1 but still showing st...

Resolved! 2 numbers on account, but associated with wrong phones

I have 2 numbers on my account. I am still paying a small amount for a Sony Experia, which has been destroyed. This is associated with one of the numbers in my account, lets call it phone A.The other number (call it phone B) is associated with a Sams...

Resolved! pixel 6

can I change my esim for a new esim but keep my number as I won't to put it on a new phone any help will do

Issues with O2 data outside home wifi

My data is not working outside the house/wifi. I tried everything, Switching phone on/off. Followed previously presented advice about switching on airplane mode then off. Nothing seems to work. Not just that. Paying for a service that we are not gett...

Resolved! Getting a second sim on my account

Existing customer with home wifi. I was sent a second sim with my joining pack. I want to talk to someone about activating the second sim, choosing a pay monthly deal. Seems easier said than done...

Resolved! pac code

advice please. i have just ordered a new phone on 02 pay monthly, and they are going to issue me a new number, i am already with o2 pay as you go. and want to keep my number when i go on the help line they tell me to text INFO to 85707, when i try th...

Resolved! Partial payment

I want to make a partial payment towards my next bill but I need my O2 details - because there's a restriction on my account I need them to make a payment - I was down at my bank yesterday & they said as long as I can get my O2 details, this shouldn'...

Resolved! Can’t access bills

I left o2 on December 21 2021. Now I can’t access any billing info. Can anyone advise please

O2

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