Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ESIM pack - staff at Westfield Branch giving out wrong infos

I’m tired and disappointed that 02 staff at Westfield ( Ariel Way ) are giving out the wrong information trying to fob off people. I was already using an eSIM on my iPhone SE but upgraded it to an iPhone 11 ( both phones are 4G only ). Knowing that I...

Resolved! Smart watch on virgin mobile

Hi,I am thinking of buying a smart watch through O2. I have a pay monthly mobile contract with Virgin mobile, I was about to order the smart watch when I read that my mobile has to be on the O2 network also. As Virgin and O2 have now amalgamated, wil...

Resolved! Replacement Sim

I lost my phone new years eve and need to request a replacement Sim please

Resolved! Billing update

Hello I get text message at 20:16 pm from mobile number +44 7305 915407 " 02: we were unable to process your latest bill. In order to avoid fees, update your biling via: " Is that your number or is it some kind of scam?

Sim card not working, terrible customer service

I've been trying to get my old number to swap over for nearly a week and I'm beyond fed up with the level of customer service from O2. I requested that my number be swapped over when I put the order through for my phone where I input my PAC code and ...

Resolved! Offers

I'm looking at an offer that ends on Sunday 9th Jan, does that include the 9th

Resolved! Travel bolt on in Maldives

I'm travelling to the Maldives next week, I have the travel bolt on, does this cover the Maldives or will I be charged extra?

Resolved! New iPad Pro 12.9” (4th gen) faulty

I recently got an iPad Pro from O2 which is only just over two weeks old, but it now has an issue where a thin line of dead pixels will appear (sometime for seconds, sometimes for several minutes) in the same place on the screen. The iPad has not suf...

Resolved! PAC code

Hi just received this message “O2: Sorry, we are unable to move your number on the port date 04/01/2022 so we will do it on the port date of 05/01/2022. If this isn't ok for you, please email us today - Portdate@o2mail.co.uk” issue is I won’t be in u...

Resolved! Double Data

My Volt benefits still haven't appeared so I am trying to cancel my account. I've tried to call but no-one ever answers. Can I cancel online?

O2

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