Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Card showing no number in my new phone

I have changed my sim card from my old phone Blackview C20 to my new phone Samsung Galaxy S10 but it is showing as no number

Resolved! Ordered a new contract instead of upgrading existing one

I wanted to upgrade early for the iphone 16, during the checkout process I accidentally selected a new contract instead of existing. So now I have two contratcs, the phone has been dispatched and the new number has been activated. To fix the issue, c...

Resolved! I can’t pay my bill because my 02 account is faulty

I need to pay my bill. When I log in, 02 does not give me the option to select the correct number, I have two numbers on this account. One is for Sky Mobile, no problem, that is being paid. The other is for 02 with Virgin. I need to pay this bill but...

Services cut off, payment in arrears

I've had a contract with o2 for less than two months, and now suddenly I'm getting texts saying that the total amount of my contract is in arrears and has to be paid, or they will deactivate my services (data, calls, texts) which they have now done. ...

My bill

Why has my bill went up to £17.99 from £12.99

O2 app

I cannot get into my o2 app to view benefits etc

Termination of phone number

Why have you people terminated my phone number and I'm not able to contact any using my phone. I was extremely clear I wanted to retain my phone number having told you colleague many many times I want to keep it.

Resolved! Pay Off Virgin Mobile Credit Agreement

Hi, We are going around in circles.We Have Virgin Business Broadband and home phone.We originally purchased two mobile phones from Virgin Media Mobile.We then got tranfered to O2.The Credit Agreement is with "virgin Mobile" and we have 12 months left...

Cancelling using cool off Period with o2 Switch up

Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am wa...

Explain additional charges on bill

Hi thereMy bill for October has an additional £6 for abroad charges. When renewing my phone contract in August, I purposefully did so to remove these charges whilst travelling. Please explain why this has happened.Thank you, Cara Hammond

O2

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