Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing tarriff

I have changed tariff to a much more expensive one which will include more data for when I am abroad. The lady in the O2 shop told me that it would be effective the next day but nothing has happened yet - 2 days later. I am concerned that the data al...

Resolved! Cancel add on

Hello, can you tell me how to remove Disney monthly cost from my account please? nikki

Resolved! No balance to pay this month but I want a credit to my bank account

I was over charged in Dec and I want my bank account credited

Resolved! PAC code

Hello, My contact is due to end at the end of the month. I have text the number for a pac code. But it not sending. Please can I request a pac code so I can keep my number

Resolved! Wifi calling

I'm having problems with my new sim card but only when I'm in my house where there is no signal.With my previous sim I had wifi calling activated which worked and allowed me to make and receive calls while at home. I went to my nearest O2 shop yester...

Resolved! sim swap

i recently got a new phone and i got the deal with 2G plus unlimited calls and texts but this deal is on the sim that came with the phone. how do i change it so its on my original sim card so that i dont need to change sims?

Resolved! Upgrade I didn't wany

Hi I ordered a kids spacetalk watch, and when it came it upgraded my sim to work for the watch phone, I was told to send it back and they would change my sim back to what it was before, that was a few weeks back. Anytime I phone about it no1 can help...

Upgrade

Hello if i pay my upgrade off could they find me a plan like im on now as i cant afford anything dearer please

Resolved! New phone

Hi I’ve just taken out a new 02 contract via mobile phones Direct as it had a good deal on the phone she wanted. Having received it today what do I need to do to transfer her current phone number to the new phone - I know I have to ring 202 but prior...

Resolved! Virgin VOLT - Charged twice?

Hi, Recently signed up to Virgin VOLT and had to change to a O2 sim. Virgin took a one off £25 charge which they said was for the first month of O2 and O2 would then bill moving forward. But i've also had a bill already from O2.... Spoke to virgin bu...

O2

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