Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 destroyed my credit history which is leading to my mortgage application being rejected!

Due to an error from O2 side I ended up with a defaulted account on my credit history ( which I wasn't aware of) and it led to my mortgage application being rejected and I am the verge of losing my house. I have been calling and emailing O2 for the l...

Resolved! Giving new phone away - what about the sim?

HiI am upgrading and getting a new phone, but as I don't really need the phone I will give it to my nephew. He has his own sim. Can he simply use his own sim in the new phone, while I continue to use my old sim in my current phone?

Resolved! Finalising contract

I would like to buy a new handset from a mobile phone website but have to pay the remainder of my contract , which is about 5 months. I will still be with o2. How do I pay off my contract early.

Resolved! Agreement

Hi can i get copy of my agreement with my name and adreess device description imei number purchase price and date i need to my insurance please thank you

Resolved! New provider

I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said tur...

Resolved! Pay monthly

Hi sorry i know this is asked alot before but im just confused. So placed my order for a iPhone 11and paid £20 upfront which left my account (but think its pending) we need to review your order before we accept it, this can take up to 24hrs.we'll ema...

Resolved! No id

Hi I have no photo ID so what do I take to collect my phone from the store

Resolved! Wrong email

You’ve set up my account with wrong email

Resolved! Friends and Family discount code

I have an o2 open account which comes with 2 friends and family discount codes. My wife is upgrading with o2 and I’ve followed this instruction to apply the discount to her new contract: “To redeem, add the codes into the online basket”. The only pla...

Resolved! Transferring of a number

Daughter got new phone today and was told once she got it to ring 202 for the number from her old phone to be transferred across - this I have done however her old number has dissappeared from my account and only the old number is showing also when I...

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