Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone bill

Hi my phone bills have been paid however my account is blocked from calling texting using 3g and it diverts me to payment when calling someone. On the system it shows i havent paid £30.45 as i received a msg to confirm this. Can you pls help me out i...

Resolved! How to change email without old email address

Hi I need to change my email address but no longer have access to my old email

Resolved! 6month sim only to contract phone

I’ve been on my sim only now nearly 6months it’s saying I can up grade in 1month and so many days to handset has any one been able to get handset of them after 6months even with bad credit

Resolved! Account

I’m trying to sign into my account, and it won’t let me unless I have account number to change password

Resolved! Overdue bill

I have an overdue bill im getting texts threatening to cancel my contract if i dont contact o2 but i cant contact them as theyv cut my phone off. I can pay on the 28th.

Resolved! Contract Free Gifts

Has anybody upgraded their phones recently and promised a free gift, for it to never show up? I'm into my 5th month of waiting for Samsung buds. Chased up but no response.

Resolved! New customer

Hi all I recently joined o2 and waiting for my new sim. I have given my PAC code to o2. Do I have to inform my old provider and will I keep my old number as I have been given another number . Thanks

Resolved! Bill payment

Hi I have recently been out of work and need to discuss my bill and my connectivity

Resolved! Spending cap

I don’t have a spending cap but it won’t let me pay by mobile phone bill, it keeps saying ‘you do not have enough credit for it, please check your account balance’? I don’t understand

Resolved! Bringing old number

Hi AllI have just transferred from Virgin to get the volt benefits.I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.I rece...

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