Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim

Hi there I need some help to get my new sim up and running. I have no service currently so can not access my o2 app or log on online due to needing a text conformation for a code. Can you please help

Unknown charges on my bill

I’ve received over £10 of charges on my bill I don’t know anything about. Can you help please?

Returned phone

I recently upgraded from my iPhone 13 to an iPhone 16 Pro Max. However after receiving the 16 Pro Max, I realised the 16 was too big so returned it to 02 on Thursday 3rd October. I tracked the return and it was received back with them at lunchtime on...

Purecard

I've received my email for to activate my £300 giftcard (been in contract for 3 months) but the link to register it on email sent does not work. Neither does typing o2 purecard in Google or any other browser. The site just doesn't open.. anyone else ...

Final bill

???? I requested a PAC number and termination of my account on 6 October. You confirmed on 8 October 2024. You confirmed Yesterday I received the following email: Account No: [REMOVED]We have been notified by your bank of a change in the status of yo...

Lowering data amount

Hello, I misunderstood a thing and have wound up with 50gb on my phone data. I only need about 2. I have been told I can switch it down to 5 in the change Tarif page, but the only options that appear there are 100gb+. How do I find the way to have le...

Refund

I paid for my tariff but didn't get it I want my money back please

Why am i being charged for this? 86155 01511900 09:06:02 - SMS (UK) £0.65 £ 0

I have 4 charges of 65p on my account and I don't understand why

Resolved! Airtime student discount

Hi I have recently joined o2 and I am a student I see you offer a 20% discount to students on airtime plans but my code didn’t work can you please help?

O2 Default destroying credit file

2 years ago O2 made an error and didn’t close my account. The account was then sold to debt collectors. I have been harassed by the debt collectors since. I have called through numerous times and O2 have confirmed it’s an error by the original call h...

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