Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call log history retrieval

Hi, how do I recover historical call log activity from my phone?I would like to accsess year 2021 and 2022 todate.

Resolved! Upgrade

Just ordered an upgrade but they have put wrong colour on order and i cant get in gouch to ask to get it changed before despatched ?

Resolved! Data won't work

I upgraded today and my data won't work. I have tried using the guide on the O2 website, I have turned my phone off and on again, I have reset my phone and it still won't work. Anyone got any suggestions?

Resolved! Can’t make calls or use internet

Since around 3pm I have been unable to dial out and make calls or use my internet and my voicemail is unavailable. can anyone help, I have reset network settings and turned my phone on and off but haven’t resolved the issue.

Resolved! Phone charger

Just upgraded to iPhone 13 pro, opened the box and no phone charger!

Resolved! Number for iMessage and FaceTime expiry

I recently bought a sim only contract and once I put the sim in, I was told that I had 30days to use my old number for iMessage and FaceTime before it expires. This was because my old number that I wanted to keep still hadn’t been transferred to O2. ...

Issue with sending premium messages

Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please...

Resolved! I’ve placed an order and chose the wrong device

Someone please help. I’ve placed an order for the 0% spread the cost option for a Switch and I’ve noticed that it’s not the correct model I meant to buy. Is there a way this order can be amended or do I have to place a new order and do it again? I di...

Resolved! Contract renewed as usual but then my data vanished

Hi,I’ve had an iPhone SE2020 from O2 for about a year, on a pay monthly tariff. Last month I ran out of data so waited a few days until the new month started (last Sunday). A day later I got a text from O2 saying that I’d used 80% of my new data allo...

Resolved! 5th device contract

Hi, I currently have 2 phone contract, one for myself and my wife. I also have a tablet for my daughter and a spacetalk watch. I tried to take a 5th device contract out for my son however it is saying I have reached my limit. Is this correct? Can you...

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