Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPad x 2

I placed two orders for two pay monthly iPads on 4th jan 2022 , £20 x 2 deposits taken , no email to tell me where my iPads are and we are now at jan 28th! Rang o2 they said they would refund me my deposits , still nothing , tried to call and they hu...

Resolved! Device plan still not removed

Don’t know what system o2 use but it’s absolute garbage when ever I’ve returned a device it never comes off my account when it’s returned I returned a faulty iPad Pro 3 days ago which was marked at returned on the system after 4 phone calls and 3 liv...

Resolved! Return accepted

Good evening, I've just returned an item to o2. It's seems as it has been completed as there is description about item has meet criteria and the job is closed. How long that's going to take to appear on MyO2 as device has been paid off? There is stil...

Resolved! Changing sim

I changed my sim to the new volt promotion coupled with virgin. Need to know if my old contract is cancelled after doing this.

Resolved! Just joined as a virgin o2 volt package customer

Virgin have cancelled my phone sim before I’ve received my new o2 sim… is this what to expect from the new mobile super power… luckily I can cancel within 14 days

Resolved! Phone bill

Hii I was late paying my last months phone bill and last night at about 1am I paid it I think I paid the full amount but my phone has not yet turned back on so I still can’t ring people and still can us my 4g could please assist me to help with the p...

Resolved! Payment

Hi for some reason my payments no longer come out as a direct debit and I now have to go on the app to pay which makes my payments show up as late payments. Can this be changed back

Resolved! New customer

Hi AllOn Monday I ordered a new phone and sim through o2. They said it could take 24 hours to review my order it’s now Thursday and I haven’t heard anything about it but they have taken my money. I’ve tried phoning a couple times but got fobbed off o...

Resolved! Changing number

Hi there, I have a new number but I was not able to change it on the website, can you please update my number for the delivery for my new device please. My new number is [Personal details removed]

Postcode not recognised by O2 online shop

I want to take out a contract with O2 but my new postcode is not registered with them what can I do as no one at the call centre could help me? Everyone else now seems to have my new postcode listed just not O2.

O2

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