Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct Debits

I have £26.83 DD for my mobile payments but another DD for £28 which I don't understand. There are no bolt ons showing in My O2 or extras for anything. The amount is the same every month. Any ideas what it may be? Is there a sports bolt on that I'm n...

Resolved! New phone

Hi. I had a New phone yesterday and had same number as my previous one. New SIM says no registered network. Does it take full 24 hours to register? Am I supposed do something?

Resolved! O2 sharing data not working

I was advised my refresh plans across my 2 devices were able to be shared but they don't seem to be and no option to share data across the devices. I am looking to add another SIM but reluctant to do this if not possible to share the data across the ...

Resolved! Registering my new sim

I have spoken to someone from o2 today via twitter I have been sent a new sim catd as I had lost my phone.I have put the new sim in a phone and it is still not registered I have been without my phone now for 2 weeks this wednesday.

Resolved! Cancelling airtime contract

Can I cancel my airtime contract to replace with another provider and keep the phone contract rather than paying what's owed in one lump sum?

Resolved! Holiday to florida

Hiya, I'm off on holiday to florida in 3 weeks, do I need to tell o2? I'm on a monthly contract, will be abroad affect my tariff? Incur charges etc? Tried reading the help pages and got so confused! Thank you

Resolved! S22 Ultra Upgrade

Hello.I currently have the S21 ultra and so badly want the s22 ultra. I know this is a long shot but I'm guessing there is no way at all to upgrade to the s22 ultra since I only got the s21 ultra last year and still have around 800 pound left and sel...

Resolved! S22 Ultra preorder question

I know O2 have done it in the past, with other samsung models. but was wondering if anyone knows if they send out the preorders early?.Came back to O2 after a few years away. cheers

Resolved! Change of mind/iPad Pro

Hello All. I’m sorry if this was asked before but I can’t get a straight answer from CS. I’ve ordered the iPad Pro 256gb on refresh last week. Used it for about 3 days and then decided if I am going to keep it for few years, bigger storage would be u...

Resolved! No actual data connection and patchy voice, even though 4G symbol showing on iphone

Hi, I'm having an issue with my iPhone XS and can't work out whether it's a network issue, or a handset issue. Any advice would be much appreciated. I recently had a replacement handset through insurance due to a screen break on my iPhone. Like for l...

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