Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrades

I keep recieving texts to say i can upgrade for free, but when you phone you get a poxy machine that tells you by text its going to cost £118 to upgrade. Is there anyway to either 1) stop these texts as clearly its blatent misselling and lies, 2) any...

Resolved! Late payment of my bill

Can my phone please be put back on and I will pay the bill in full on the 16th of February.

Call Divert - Connection problem or invalid MMI code

Hi, I need to set up call divert (**21*phone number#SEND) and I'm having the dreaded "Connection problem or invalid MMI code" issue that I've seen discussed in a couple of threads on here (the consensus from other threads appears to be that the probl...

Resolved! Proof of purchase

I need a receipt of purchase is Samsung tablet s7 on 23/10/22 with serial number of device on it please

Resolved! Billing

I have an additional £42.00 charge on my billing. Can you please explain what this is?

Unable to text to +44 numbers

I have just moved to O2. My son sent me a message today but I couldn't reply to it, my text just failed to deliver.His text showed his number started +44. I managed to text back using std format 07 number, but this showed as a completely different co...

Resolved! Move from contract to SIM only

Hi My contract is due to end 24/02/22 and I would like to go to a SIM only deal. I've only ever been on contract so have ended up a little confused. I've looked at the tariffs offered via the upgrade option in My o2 but they are pretty much the same ...

Resolved! Contract renewal

I have a current pay monthly sim only contract which expires this month. I just want to continue and not upgrade how do I renew?

Resolved! SIM card has been disconnected

My phone sim card has been disconnected while I was on a call to O2, I 2as trying to sort out getting my galaxy watch 4 activated and the lady I was talking to has done something and now my phone and watch say SIM card not provisioned and I can't get...

Resolved! Order confirmation different to over the phone quote

Hi, I was a Virgin media customer before the O2 deal. I changed my package today, and VM quoted me 10gb SIM for £10 p/m, on top of the £28 p/m for VM broadband. The O2 part shows as 5gb and £12. Is this normal, and VM haven't made a mistake? Short of...

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