Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

St Lucia - O2 travel but no internet

We've just arrived in St Lucia and as the plane landed I received the "welcome to St Lucia it will cost you £4.99 a day" message that we usually receive when we arrive abroad.I can see the carrier at the top of the screen (Digicel), I can make a call...

free calls to Ukraine - completely messed up

Hello Firstly sorry for my English, I’m still learning but realise is not perfect I’m loyal pay monthly customer from 15 years. Couple weeks ago O2 announced waive of all charges for communication to Ukraine due to the war. So I made some calls and t...

Resolved! Cancel my sim

Hello I’ve just received my Sim card and I need to cancel as the signal is not good in my area

Add ons

i have justv received a bill with add ons from last month. Just checking that the add ons fall away for next month billing as i dont need them? Thanks Nick

Resolved! Order late

Hi I order last 60 hours before I pad but still waiting for presses it’s mean no go ahead so please let me know where is the exactly order many thanks

Resolved! Bill

my insurance bill was suppose to be split over 2 months but it's all been added to 1 month

Number porting

My number should have ported over yesterday by 6pm. As of today, my old number has gone dead, and still not transferred over to 02.Now been told should be done by close of business today. Worst mistake ever going to 02.

Resolved! Spending cap

I would like to put £60 cap on

Resolved! Is it only me that finds the app useless for making payments

Hi everybody I have around seven lines and devices and cannot get the app to take some if at times any of my payments it just says couldn't take this payment contact your bank which I have done and they say if the money is there they will pay it. I c...

Resolved! Transfer Volt benefits to new address

Hi! If I'm moving house, can I transfer my Volt benefit to the new address? If yes, who should I contact? Thanks T

O2

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