Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim ordered to wrong address

Hi, wonder if anyone knew how I could resolve this problem. I have ordered a new sim from o2 and my email address was linked to my old address and it wouldn't let me change it so the order is now going to the wrong address. I need to change this urge...

Resolved! Europe zone usage

I’m on a contract until Jan 2023 and I’ve been on my year abroad since August 2021. I recently got a text from O2 stating that because I’ve been abroad for so long, i’m going to start getting charged more for my data usage. I really don’t want to hav...

Resolved! 0344 826 0202 Contacted me today and gave me an offer

0344 826 0202 Have rang me today and said I could upgrade, call was disconnected when he was going through the offers. Have rang o2 directly and been told to wait for contact by them? Is there anyway of contacting this team? And can you email them as...

Resolved! O2 NHS DIscounts

I didnt actually no that O2 provide NHS Staff discounts at the time of purchase of my Device, is it possible to get discount applied to my account being the second month of my bill?

Resolved! PAC codes

I’ve found a deal through a 3rd party which is with O2. I’m currently with O2 but when this new phone/contract comes, it’ll have a new number but I want to keep my existing number? Is there a way to switch a phone number with the same network?

Problems after changing to Volt package

Wanted to change tariff but it appears to be a serious problem when I changed my package with virgin. They told me I had to switch to o2 and a new sim arrived but I now have two numbers ? My original [personal details removed] and a new one [personal...

Resolved! I took out the full insurance plan for my IPHONE 13

I Took out the full insurance plan for my device a iphone 13 but I dont see it listed in my charges or my bills should I be concerned or is it worked into the price of the device plan these days?

Resolved! Not got my deposit back?

Hello, I purchased a new phone early January this year and paid a deposit. It said I would get this back after I have paid the first 3 bills. I paid January, February and March's bills via direct debit and April's bill has come today but there is no ...

Resolved! Ordered new phone

I ordered a new phone yesterday and paid the upfront cost ( which has left my bank) but I can’t find any way to check that it’s being delivered today? It’s not under my orders on my o2 account but received the email saying my order was received and I...

Resolved! Overdue bill

I have an overdue bill but currently lost my job, I'm just wondering if I can have an extension till the 3rd of may as I recently opened a claim and this is going to be my payment date

O2

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