Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlimited data

Hi, Just confirmation. I agree to get sim card from o2 because the adverts says unlimited data? And when i check the order saying 250gb only? How is that possible? Please reply. Many thanks, [Removed]

Is 0333 344 6972 a genuine O2 telesales number?

I was called by O2 from 0333 344 6972. Didn’t ask me for any details he didn’t already seem to have. Wanted to make me aware I could upgrade, and to ask if anyone in my household is not on O2 and do I want to add them to my account. Conversely I aske...

URGENT

I have had 2 devices.1 is mine 1 was my exes,The contract has ended so I phoned to disconnect.To find out my sim is also disconnected!!!!!!!I find this very unprofessional and I have missed an important call and I can't even call my kids

My order

I recently purchased the samgsung s24 ultra and it gives me free gift of the chromebook. Its asking for the invoice number but i dont have the paper one. Can i see it online anywhere?Please help

Phone upgrade

Hi, I recently upgraded my phone and I have received an email saying that the phone will be ready to be collected in no more than two weeks. Is it possible to have it collected earlier? Or at least can I know a more specific date?

New Customer to O2

HelloI have newly joined to O2 and i am unable to make calls and send texts with it, however i can receive the calls, texts and use the data. Could someone please help me on it?

Overdue Phone Bill

All my services have been switched off, I am unable to log into myo2 to receive a text to log in. I can’t log in any other way. My bill is overdue and I need to pay it as soon as possible.

Additional payments from bank

Hi - I have an additional payment coming out of my bank account- it’s not shown on my bill and I haven’t used over my allowance. Please advise so I can cancel this extra payment

PAUSE

I am out of the country for five months and would like to pause my Pay Monthly account but I cannot find any information anywhere on how to do this!

Can't contact 202 due to poor reception and want to cancel contract

I want to cancel my contract and have already requested my PAC code. How do I give O2 my notice? I've tried the virtual assistant which is useless, and I can't find an email address. The signal on my phone is awful and so I can't call the 202 number....

O2

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