Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! First invoice

Good morning, I've moved my number to O2, received the phine and new SIM card yesterday afternoon and now I have received the first invoice, says "charges UNTIL 11/05/2022". Why am I supposed tonpay full month plan if my number was switched just this...

Resolved! Packaging

Hi, how do I package and address my mobile phone for collection from the courier? They are bringing a replacement phone through my O2 insurance. I've had no emails from O2 and if they have sent texts then I cant access my damaged phone. Many thanksKe...

Resolved! Ghost 5g signal

Hi there,Just wondering if anyone could answer my question please. Is it possible to have a 5g signal on my phone using a o2 sim but when you use the coverage checker on the o2 website is tells me theres no 5g coverage in my area yet. Its a bit confu...

Resolved! Receive SMS on VoIP

Hi all. I can receive all calls on the VoIP part of my handset (OnePlus 5t) but is there a way that I can send and receive SMS? Is there a setting that I've missed? Thanks in advance

Resolved! Sims

Is it worth getting monthly o2 sim online instead of from o2 app, they seem to be nearly half the price.

Resolved! travel inclusive

when i'm in canada can i send and receive text and calls from canadian numbers

Resolved! Why is it cheaper to cancel my contract and start again.

This really annoys me. Why do you as a company not offer the best prices to your current customers. Why do we have to look at comparison sites and see you are offering it cheaper on there. Is it because you think people are daft enough to just keep r...

Resolved! need to update name in my account

i would like to change name into my account, update new name thanks

Resolved! PAC code vs 30 Days notice

My contract ends at the end of June. I want to put in a PAC code request at end of May. Does this mean I do not need to give 30 days notice at the call centre?I realise I will need to pay the remaining fees for June. Thank you

Resolved! Transfer contract to family member and transfer own number away

Hey, everyone. I took out a 24month contract in Jan-22. I'll be taking up a contract via work soon (also with O2) and would like to transfer my current number to this new contract. But I would like my current 24mth contract to continue but be transfe...

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