Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Large bill after cancelling during 14 day cool off period

Hello, I’ve just received a bill for £84.30 after cancelling my £8 per month contract during its 14 day cool off period. I cannot view my bill because when I log into myO2 it says I have no services with them. Please help.

Resolved! GRINDINGLY SLOW DATA SPEED

hI, O2 has had the same orange coloured message up for months on slow data speed, for postcode xxx xxx, xxxxxxx xxxx, xxxxxxxxx, saying in as many words they're aware of the problem and are working on it. Obiously they're not working on it. Data spee...

Resolved! Travel Abroad

Im simply looking to talk to someone in O2 to help give me some options when I travel abroad in a couple of weeks time, but I'm really struggling to know how to contact a human being representing O2. I'm travelling to the US for a week and then am tr...

Resolved! Why was i billed the day after my sim card was sent to me?

I agreed to an O2 sim as part of my new Virgin Media contract but what i don't understand is why the next day before i even got a chance to put the sim into a phone i was sent my first bill?Surely i get at least a month in before this is sent to me??

Resolved! What is o2 travel and can I use my sim in Europe for free

Hi everyone,can anyone tell me if o2 pay monthly contract allows us to use our minutes and data in Asia for example Bangladesh with our allowance or bundles.a friend used his in the Middle East and Bangladesh too and didn’t notice any charges on his ...

Unable to send premium texts

I have unlimited texts, minutes and data but I cannot send premium rate texts to enter radio competitions. I do not have a spend cap (as confirmed by o2 customer services). I have been on to tech support numerous times and they say everything is clea...

Resolved! Missing order

Hello! I ve order on Monday 2 pay monthly Sims,for me and my husband.Only one arrived today.But bill is being already generated,I must pay until 20th.How can I be charged from 4Th with full month,and we don't even have both Sims? Not a great start wi...

Resolved! Have ordered a iphone to be delivered today, but nothing has cone yet. I cant track the order either

Help, i ordered the iphone and asked for it to be delivered today, it hasnt been delivered yet, i cant track it on o2. I dont know what to do fgs

Resolved! Under review

Hey all, Can someone explain what under review means, both myself and my wife ordered phones yesterday, both said available for collection. She got hers, mine under review. I've already reached out to o2 on twitter over 2 hours ago and nothing back.

Resolved! Payin bill

I’m trying to pay my bill but I cannot get online or anything because my signal has been turned off

O2

Forum Posts