Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! free numbers

are 03457 numbers free ,allowed with my monthly contract

Resolved! Sim not arrived

Hello. I ordered a SIM card last week Friday it said it would take 3 working days but is expected to come next working day. I still haven’t received it? Would I please be able to collect it from one of your stores

Mobile data

Hi mine and my daughters mobile data isn’t working and I don’t owe any money on my bill

Resolved! How do I know when I am out of contract?

Trying to see when I am out of contract, can't see how to find out on the app?

Resolved! Looking to cancel my contract

I am looking to cancel as I have been offered a cheaper deal of £20 per month

Resolved! Sim upgrade

I've upgraded my sim only deal and need to activate new SIM however I don't have my old SIM anymore to receive the texts that allow me to do so. Is there a way round this or will I need to call O2 and get them to do it from their end. Thanks

Resolved! data allowance / extra data

Hi, hopefully someone can help.i have 20gb of monthly data made up of 10GB Data allowance and 10GB Extra data. im a bit worried (hopefully for no reason!) that when i go abroad to Spain on Friday for 4 days, that my extra data wont be included in my ...

Resolved! Airtime

This is like the hundreds time I tried posting on the bloody website and it did not work, anyways my monthly plan has increased I want to know why that is as I do not use that much data I have 150gb of data so I have never use more than 10gb on it mo...

Insurance claim delays

Lost my phone last Thursday. Looked around and put in a claim on Friday. Today, Tuesday, received an email saying it has been passed to insurance investigation team and the will contact me within 3 working days. Anyone know what is happening and why?...

Network Coverage

O2 are constantly working on masts in my area the past two/three months with constant network issues. The whole area over the past two/three months has suffered poor coverage causing alot of issues for all affected. What can be done about this?

O2

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